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  • Contact us

  • Your comments and experiences about Travel South Yorkshire are important to us and by giving us your feedback we can continue to improve our products and services. You can contact us easily online, by post or by phone.

    Customer CharterOnline (MyTSY account)Email usWrite to usCall TravelineReport an incidentKeep in touch

    Our Customer Charter 

    Our Customer Charter lets you know about what we do, our commitment to providing services to the standard you expect and why your feedback is important to us. We want you to know and understand how your opinions about the services we, and our partners, provide allow us to better meet your needs. The Charter also tells you what you can expect from us when you give us any comments.

    Read our Customer Charter


    Use our online MyTSY service to report and tell us about something or to make a request.

    We aim to respond within 10 working days and by creating a MyTSY account to report something you can log in to see the status of your feedback or request at any time.

    Email us

    Email us using our Tell us what you think form. You won't be able to track the status of your complaint this way but it will be forwarded to the relevant department for them to contact you directly.

    We aim to respond to emails within 10 working days.

    Write to us

    Customer Liaison Team
    South Yorkshire Passenger Transport Executive
    11 Broad Street West
    S1 2BQ

    We aim to respond to letters within 10 working days.

    Call Traveline

    Traveline is Travel South Yorkshire’s contact centre. You can get in touch with us on 01709 515151 (local rate calls).

    We can provide journey planning information, and support with applying for and using your travel pass, as well as logging your feedback about all aspects of the transport network in South Yorkshire.

    We are open:

    • 7am to 6pm Monday to Friday
    • 8am-6pm Saturday and Sunday
    • 362 days a year (only closing on Christmas Day, Boxing Day and New Years Day). 

    For more information on how we can help you visit our Traveline information page.

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    Report an incident

    If you have witnessed troublemakers or an incident on public transport, at an interchange or at a stop, or damage to a shelter, we need to hear about it. 

    Visit our Travel Safe page to find out how to report incidents as well as find useful direct contact details for our partner organisations.

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    Keep in touch

    You can also find information on our Interchanges, Accessible travel options and Language Line (PDF) in the main Contact Us menu.

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