Travel Passes Frequently Asked Questions

We've listed some of the frequently asked questions customers ask regarding travel passes: 

General pass questions

Q. Am I eligible for a pass?
Q. How do I prove that I live in South Yorkshire?
Q. What documents do I need to apply for a pass?
Q. How do I apply if I don't have access to, or can't use, the internet?
Q. Who do I contact if I've got problems with my online application/my application has been rejected?
Q. Do I have to pay for my pass?
Q. Where will my pass be delivered?
Q. How long will it take for my pass to be delivered?
Q. How do I use my pass?
Q. When will my pass be valid from?
Q. Where is my pass valid?
Q. What if I live outside South Yorkshire?
Q. What benefits/discounts to I get with my pass?
Q. Can I use my pass to travel outside South Yorkshire?
Q. My pass is faulty (doesn’t scan) what can I do?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my pass?
Q. What do I do if I've lost my pass?
Q. What do I do if my pass has been stolen?
Q. Who do I contact if I haven't received an email to activate the MyTSY account?
Q. Can I use a GetAbout ticket on a school service?


Zoom Under 16 Travel Pass

Q. How long will it take for my Zoom Under 16 Travel Pass to be delivered?
Q. How do I use my Zoom Under 16 Travel Pass?
Q. When will my Zoom Under 16 Travel Pass be valid from?
Q. Where and when can I use my Zoom Under 16 Travel Pass?
Q. Can I use my Zoom Under 16 Travel Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Zoom Under 16 Travel Pass?
Q. What do I do if I've lost my Zoom Under 16 Travel Pass?
Q. What do I do if I have lost my Zoom Under 16 Travel Pass and it had a pre-paid ticket loaded to it?
Q. What do I do if my Zoom Under 16 Travel Pass has been stolen?
Q. What do I do if I have a weekly ticket on my Zoom Under 16 Travel Pass but my pass won't scan?
Q. Why can't my child just show their passport, birth certificate, or other proof of age?
Q. How long is a Zoom Under 16 Travel Pass valid for?
Q. Do I need to apply for a Zoom Under 16 Travel Pass every year?
Q. What benefits/discounts do I get with a Zoom Under 16 Travel Pass?
Q. My child starts secondary school in September but is not 11 until near the end of August. Do I have to wait to apply until after their birthday?
Q. My child is going to be 11 in September and will be in Year 6 but they are still at primary school - will they need a Zoom Under 16 Travel Pass yet or is it just for secondary school children?
Q. My child attends a school outside South Yorkshire - would the Zoom Under 16 Travel Pass be suitable?
Q. How do I load tickets on to my Zoom Under 16 Travel Pass?
Q. I have a Zoom Under 16 Travel Pass which is due to expire, will I automatically receive a Zoom 16-18 Travel Pass?


Zoom 16-18 Travel Pass

Q. How long will it take for my Zoom 16-18 Travel Pass to be delivered?
Q. How do I use my Zoom 16-18 Travel Pass?
Q. When will my Zoom 16-18 Travel Pass be valid from?
Q. Where and when can I use my Zoom 16-18 Travel Pass?
Q. Can I use my Zoom 16-18 Travel Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I have not received my Zoom 16-18 Travel Pass?
Q. What do I do if I've lost my Zoom 16-18 Travel Pass?
Q. What do I do if I have lost my Zoom 16-18 Travel Pass and it had a pre-paid ticket loaded to it?
Q. What do I do if my Zoom 16-18 Travel Pass has been stolen?
Q. What do I do if I have a weekly ticket on my Zoom 16-18 Travel Pass but my pass won't scan?
Q. Who can get a Zoom 16-18 Travel Pass?
Q. Why do I need a Zoom 16-18 Travel Pass?
Q. How long is a Zoom 16-18 Travel Pass valid for?
Q. Do I need to apply for a Zoom 16-18 Travel Pass every year?
Q. I will be at college/sixth form after the age of 18 – will I still be able to get a Zoom 16-18 Travel Pass?
Q. I am 16, but when I try to apply for a Zoom 16-18 Travel Pass I get a message saying I'm not in the age range.
Q. What benefits/discounts do I get with a Zoom 16-18 Travel Pass?
Q. When can I get the 18-22 Discount Card?
Q. How do I load tickets on to my Zoom 16-18 Travel Pass?


Zoom Beyond 18-21 Travel Pass


Q. How long will it take for my pass to be delivered?
Q. How do I use my pass?
Q. When will my Zoom Beyond 18-21 Travel Pass be valid from?
Q. Where and when can I use my Zoom Beyond 18-21 Travel Pass?
Q. Can I use my Zoom Beyond 18-21 Travel Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Zoom Beyond 18-21 Travel Pass?
Q. What do I do if I've lost my Zoom Beyond 18-21 Travel Pass?
Q. What do I do if my Zoom Beyond 18-21 Travel Pass has been stolen?
Q. Who can get a Zoom Beyond 18-21 Travel Pass?
Q. Why do I need a Zoom Beyond 18-21 Travel Pass?
Q. How long is a Zoom Beyond 18-21 Travel Pass valid for?
Q. What benefits/discounts do I get with a Zoom Beyond 18-21 Travel Pass?


Zoom Zero Travel Pass

Q. How long will it take for my Zoom Zero Travel Pass to be delivered?
Q. How do I use my Zoom Zero Travel Pass?
Q. When will my Zoom Zero Travel Pass be valid from?
Q. Where and when can I use my Zoom Zero Travel Pass?
Q. Can I use my Zoom Zero Travel Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Zoom Zero Travel Pass?
Q. What do I do if I've lost my Zoom Zero Travel Pass?
Q. What do I do if my Zoom Zero Travel Pass has been stolen?
Q. How do I know if I qualify for a Zoom Zero Travel Pass?
Q. How long is a Zoom Zero Travel Pass valid for?
Q. Do I need to apply for a Zero Fare Pass every year?
Q. When will I receive my Zoom Zero Travel Pass?
Q. Which buses and/or trams can I use my Zoom Zero Travel Pass on?
Q. Can a Zoom Zero Travel Pass be used on dedicated school buses?
Q. The local council has said that I don't qualify for a Zoom Zero Travel Pass funded by them. Can I buy one?
Q. My child is going on work experience, can they still use their Zoom Zero Travel Pass?
Q. What happens if we live between two boarding points?
Q. What happens if my child needs to travel from two different addresses?


Disabled Pass

Q. How long will it take for my Disabled Pass to be delivered?
Q. How do I use my Disabled Pass?
Q. When will my Disabled Pass be valid from?
Q. Where and when can I use my Disabled Pass?
Q. Can I use my Disabled Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Disabled Pass?
Q. What do I do if I've lost my Disabled Pass?
Q. What do I do if my Disabled Pass has been stolen?
Q: How long is a Disabled Pass valid for?
Q. How do I renew my Disabled Pass?
Q: Can I renew my Disabled Pass by post?
Q. Who qualifies as a carer?
Q. Can a carer travel on their own?
Q. Does a carer have to be present?
Q. What do I do if I need to travel with a carer?
Q. Can I use a Disabled Pass issued outside South Yorkshire?


Senior Pass

Q. How long will it take for my Senior Pass to be delivered?
Q. How do I use my Senior Pass?
Q. When will my Senior Pass be valid from?
Q. Where and when can I use my Senior Pass?
Q. Can I use my Senior Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Senior Pass?
Q. What do I do if I have lost my Senior Pass?
Q. What do I do if my Senior Pass has been stolen?
Q. How long is a Senior Pass valid for?
Q. Will I be sent a new Senior Pass automatically when my current pass expires?
Q. My Senior Pass has already expired; how can I renew it ?
Q. Do I need to provide a new photograph when replacing my Senior Pass?
Q. Can I get a Senior Pass if I'm a visitor?
Q. Can I use a Senior Pass issued outside South Yorkshire?