Travel Passes Frequently Asked Questions

We've listed some of the frequently asked questions customers ask regarding travel passes: 

General pass questions

Q. Am I eligible for a pass?
Q. What documents do I need to apply for a pass?
Q. How do I prove that I live in South Yorkshire?
Q. How do I apply if I don't have access to, or can't use, the internet?
Q. Who do I contact if I've got problems with my online application/my application has been rejected?
Q. Do I have to pay for my pass?
Q. Where will my pass be delivered?
Q. How long will it take for my pass to be delivered?
Q. How do I use my pass?
Q. When will my pass be valid from?
Q. Where is my pass valid?
Q. What benefits/discounts to I get with my pass?
Q. What if I live outside South Yorkshire?
Q. Can I use my pass to travel outside South Yorkshire?
Q. My pass is faulty (doesn’t scan) what can I do?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my pass?
Q. What do I do if I've lost my pass?
Q. What do I do if my pass has been stolen?
Q. Who do I contact if I haven't received an email to activate the MyTSY account?
Q. Can I use a GetAbout ticket on a school service?


MegaTravel Pass

Q. How long will it take for my MegaTravel Pass to be delivered?
Q. How do I use my MegaTravel Pass?
Q. When will my MegaTravel Pass be valid from?
Q. Where and when can I use my MegaTravel Pass?
Q. Can I use my MegaTravel Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my MegaTravel Pass?
Q. What do I do if I've lost my MegaTravel Pass?
Q. What do I do if I have lost my MegaTravel Pass and it had a pre-paid ticket loaded to it?
Q. What do I do if my MegaTravel Pass has been stolen?
Q. What do I do if I have a weekly ticket on my MegaTravel Pass but my pass won't scan?
Q. Why can't my child just show their passport, birth certificate, or other proof of age?
Q. How long is a MegaTravel Pass valid for?
Q. Do I need to apply for a MegaTravel Pass every year?
Q. What benefits/discounts do I get with a MegaTravel Pass?
Q. My child starts secondary school in September but is not 11 until near the end of August. Do I have to wait to apply until after their birthday?
Q. My child is going to be 11 in September and will be in Year 6 but they are still at primary school - will they need a MegaTravel Pass yet or is it just for secondary school children?
Q. My child attends a school outside South Yorkshire - would the MegaTravel Pass be suitable?
Q. How do I load tickets on to my MegaTravel Pass?
Q. I have a MegaTravel Pass which is due to expire, will I automatically receive a 16-18 Travel Pass?


16-18 Travel Pass

Q. How long will it take for my 16-18 Travel Pass to be delivered?
Q. How do I use my 16-18 Travel Pass?
Q. When will my 16-18 Travel Pass be valid from?
Q. Where and when can I use my 16-18 Travel Pass?
Q. Can I use my 16-18 Travel Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I have not received my 16-18 Travel Pass?
Q. What do I do if I've lost my 16-18 Travel Pass?
Q. What do I do if I have lost my 16-18 Travel Pass and it had a pre-paid ticket loaded to it?
Q. What do I do if my 16-18 Travel Pass has been stolen?
Q. What do I do if I have a weekly ticket on my 16-18 Travel Pass but my pass won't scan?
Q. Who can get a 16-18 Travel Pass?
Q. Why do I need a 16-18 Travel Pass?
Q. How long is a 16-18 Travel Pass valid for?
Q. Do I need to apply for a 16-18 Travel Pass every year?
Q. I will be at college/sixth form after the age of 18 – will I still be able to get a 16-18 Travel Pass?
Q. What benefits/discounts do I get with a 16-18 Travel Pass?
Q. I am 16, but when I try to apply for a 16-18 Travel Pass I get a message saying I'm not in the age range.
Q. How do I load tickets on to my 16-18 Travel Pass?
Q. When can I get the 18-22 Discount Card?


Zoom Beyond 18-21 Travel Pass


Q. How long will it take for my pass to be delivered?
Q. How do I use my pass?
Q. When will my Zoom Beyond 18-21 Travel Pass be valid from?
Q. Where and when can I use my Zoom Beyond 18-21 Travel Pass?
Q. Can I use my Zoom Beyond 18-21 Travel Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Zoom Beyond 18-21 Travel Pass?
Q. What do I do if I've lost my Zoom Beyond 18-21 Travel Pass?
Q. What do I do if my Zoom Beyond 18-21 Travel Pass has been stolen?
Q. Who can get a Zoom Beyond 18-21 Travel Pass?
Q. Why do I need a Zoom Beyond 18-21 Travel Pass?
Q. How long is a Zoom Beyond 18-21 Travel Pass valid for?
Q. What benefits/discounts do I get with a Zoom Beyond 18-21 Travel Pass?


Zero Fare Pass

Q. How long will it take for my Zero Fare Pass to be delivered?
Q. How do I use my Zero Fare Pass?
Q. When will my Zero Fare Pass be valid from?
Q. Where and when can I use my Zero Fare Pass?
Q. Can I use my Zero Fare Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Zero Fare Pass?
Q. What do I do if I've lost my Zero Fare Pass?
Q. What do I do if my Zero Fare Pass has been stolen?
Q. How do I know if I qualify for a Zero Fare Pass?
Q. How long is a Zero Fare Pass valid for?
Q. Do I need to apply for a Zero Fare Pass every year?
Q. When will I receive my Zero Fare Pass?
Q. Which buses and/or trams can I use my Zero Fare Pass on?
Q. Can a Zero Fare Pass be used on dedicated school buses?
Q. The local council has said that I don't qualify for a Zero Fare pass funded by them. Can I buy one?
Q. My child is going on work experience, can they still use their Zero Fare Pass ?
Q. What happens if my child needs to travel from two different addresses?
Q. What happens if we live between two boarding points?


Disabled Person's Pass

Q. How long will it take for my Disabled Person's Pass to be delivered?
Q. How do I use my Disabled Person's Pass?
Q. When will my Disabled Person's Pass be valid from?
Q. Where and when can I use my Disabled Person's Pass?
Q. Can I use my Disabled Person's Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Disabled Person's Pass?
Q. What do I do if I've lost my Disabled Person's Pass?
Q. What do I do if my Disabled Person's Pass has been stolen?
Q: How long is a Disabled Person's Pass valid for?
Q. How do I renew my Disabled Person’s Pass?
Q: Can I renew my Disabled Person’s Pass by post?
Q. Who qualifies as a carer?
Q. Can a carer travel on their own?
Q. Does a carer have to be present?
Q. What do I do if I need to travel with a carer?
Q. Can I use a Disabled Person's Pass issued outside South Yorkshire?


Senior Pass

Q. How long will it take for my Senior Pass to be delivered?
Q. How do I use my Senior Pass?
Q. When will my Senior Pass be valid from?
Q. Where and when can I use my Senior Pass?
Q. Can I use my Senior Pass to travel outside South Yorkshire?
Q. How do I change my address?
Q. How do I change my photo?
Q. Who do I contact if I've not received my Senior Pass?
Q. What do I do if I have lost my Senior Pass?
Q. What do I do if my Senior Pass has been stolen?
Q. How long is a Senior Pass valid for?
Q. Will I be sent a new Senior Pass automatically when my current pass expires?
Q. My Senior Pass has already expired; how can I renew it ?
Q. Do I need to provide a new photograph when replacing my Senior Pass?
Q. Can I get a Senior Pass if I'm a visitor?
Q. Can I use a Senior Pass issued outside South Yorkshire?