Help us shape the future of customer information

What we're doing:

We’re working on improvements to the information provided at bus stops.

At the moment bus stops typically have a paper timetable displaying static information. Some stops also have separate electronic information displays which show real-time information.

We're trialling the use of E-Ink devices, which have the ability to provide both static timetable information and real-time timetable information using more detailed displays. Customers can also press buttons on the device to change the content being displayed or have the device read the information aloud.

Trial E-Ink Timetable Device

 

What we're trying to achieve:

This is a trial to assess the technology, which could provide benefits including:

• Live information could be provided at more bus stops, as this device can be attached to either shelters or poles. Traditional electronic displays require a shelter and mains power.
• Timetable information can be updated instantly when services change, avoiding the need for frequent reprinting of paper timetables and visits by staff.
• Providing an audio read out of the information on screen can help improve accessibility, particularly for customers with visual impairments.

Where you can see this trial:

You can use an E-Ink Timetable device at:

• Rockingham Street bus stops RS1, RS2 and RS3 (next to Pound's Park in Sheffield city centre)
   View location in Google Maps
• Ecclesall Road/Carrington Road bus stop (near Hunter's Bar in Sheffield)
   View location in Google Maps

How you can provide feedback:

We've created a quick survey to gather feedback about this trial, it should only take a few minutes to complete.

 Complete the E-Ink Timetable Device survey

This survey is intended for customers who have used the device.

You can also share your feedback by contacting us directly.

What we're doing:

We’ve redesigned the information posters available at tram stops throughout the Supertram network. These posters provide stop-specific timetable and route information, general information about how to use the tram, and space for disruption and engineering notices.

Previous Tram Poster (click image to enlarge)

New Tram Poster (click image to enlarge)

What we're trying to achieve:

• We’ve refreshed the design to use the new Supertram branding
• The overall layout has been updated to visually separate general Supertram information from stop-specific route and timetable information. This is intended to make the poster easier to read and use. It also provides more space for us to update and provide information in the event of disruption or engineering works.
• The network map now uses larger text and is redesigned in a vertical layout. For consistency, the direction of travel will always be ‘down’ the map. There are also more facilities highlighted such as cycle parking, electric vehicle charging, and nearby parks and green spaces.
• We’re trialling the introduction of platform letters to simplify wayfinding and navigation. This should make it easier for us to explain to customers which platform they need to be at for their desired service.

Where you can see the new design:

The updated poster design can be viewed at all tram stops across the Supertram network. Please note that due to network improvement works, some stops temporarily have additional posters overlaid on parts of the standard design.

You can also click the images above to view full size versions of the previous and new designs.

How you can provide feedback:

We've created a quick survey to gather feedback about this redesign, it should only take a few minutes to complete.

 Complete the Supertram Information Poster survey

It may be easier to complete this survey on a desktop computer (or while viewing the design in person) so that you can refer to the new poster design while answering the questions.

You can also share your feedback by contacting us directly.

What we're doing:

We’re working on improvements to the information provided at bus departure stands at our Interchanges. These posters provide specific information about the bus services which depart that stand, such as the timetable and route.

Previous Departure Stand Poster - Type A (click image to enlarge)

New Departure Stand Poster - Type A (click image to enlarge)

Previous Departure Stand Poster - Type B (click image to enlarge)

New Departure Stand Poster - Type B (click image to enlarge)

What we're trying to achieve:

• An overall refresh of the design to be more modern and consistent with other posters
• Provide more visible information about which stand you’re at with a new/larger stand number
• Display more information about how customers can access disruption information
• Providing easy access to live departure information webpages

Type A is the standard poster design used at the majority of our Interchanges.

Type B is the poster design used at Doncaster and Rotherham Interchanges, as these locations have larger poster cases.

Where you can see the new design:

• All bus departure stands at Doncaster, Meadowhall and Sheffield Interchanges
• At most bus departure stands at Barnsley and Rotherham Interchanges

You can also click the images above to view full size versions of the previous and new designs.

How you can provide feedback:

We've created a quick survey to gather feedback about this redesign, it should only take a few minutes to complete.

 Complete the Departure Stand Poster survey

It may be easier to complete this survey on a desktop computer (or while viewing the design in person) so that you can refer to the new poster design while answering the questions.

You can also share your feedback by contacting us directly.

What we're doing:

We’ve refreshed the design of our Departure Stand Finder posters. These posters are displayed in our main Interchanges to help you find the right stand for your bus service. They also feature a map of the Interchange to help you locate other facilities.

Previous Departure Stand Finder - Meadowhall (click image to enlarge)

New Departure Stand Finder - Meadowhall (click image to enlarge)

You can also view the designs for:

 Barnsley Interchange - view previous design
 Barnsley Interchange - view new design

 Rotherham Interchange - view previous design
 Rotherham Interchange - view new design

 Sheffield Interchange - view previous design
 Sheffield Interchange - view new design

What we're trying to achieve:

• Colours are used to help differentiate bus stands, coach stands, and rail replacement service stands
• Shapes, colours and shading differentiate information in the table to make it easier to find information
• The journey time column has been replaced by a service frequency column
• We've redesigned the Interchange maps, with 3D buildings, brighter colours and improved detail for walking and cycling

Where you can see the new design:

• At most of our main Interchanges: Barnsley, Meadowhall, Rotherham and Sheffield

You can also click the images above to view full size versions of the previous and new designs.

How you can provide feedback:

We've created a quick survey to gather feedback about this redesign, it should only take a few minutes to complete.

 Complete the Departure Stand Finder survey

It may be easier to complete this survey on a desktop computer (or while viewing the design in person) so that you can refer to the new poster design while answering the questions. 

You can also share your feedback by contacting us directly.

What we're doing:

We’re providing more information about our Park and Ride sites by launching new webpages, making it easier for customers to find the information they need.

What we're trying to achieve:

• Make it easier for customers to use Travel South Yorkshire Park and Ride sites by providing more information about the facilities and spaces available
• Improve information availability for nearby transport connections
• Provide more detailed information about the cycle parking facilities to support cycling and active travel
• Provide a way to view the terms and conditions of use on our website

Where you can see the new design:

 Halfway Park and Ride
 Malin Bridge Park and Ride
 Middlewood Park and Ride
 Nunnery Square Park and Ride

How you can provide feedback:

We'd like to know whether you find these webpages useful, and whether any other information could be provided which would encourage you to use our Park and Rides.

You can share your feedback by contacting us directly (please include 'Customer Information Feedback' in your message).

What we're doing:

We’ve designed a new South Yorkshire Rail Network Diagram. This is intended to replace the previous poster which had separate rail and tram network diagrams with a unified design which shows connections across both tram and train in South Yorkshire.

Previous Rail Network Diagram (click image to enlarge)

New Rail Network Diagram (click image to enlarge)

What we're trying to achieve:

• We’ve integrated regional and intercity train routes in South Yorkshire with Supertram routes, showing where there are interchange connections between tram and train
• Cycle parking references have been added to stations and tram stops
• Accessible toilet references have been added to stations
• The new design uses a vertical non-geographic layout to help make it easier to follow routes across the diagram and see interchange connections, and station name labels are positioned more consistently
• Not all tram stops are displayed - we've prioritised those with major nearby destinations or facilities such as park and ride

Where you can see the new design:

• Adwick Station
• Meadowhall Interchange Station (in the Platform 2 waiting room)
• Sheffield Interchange (stands E5 and E6)
• Sheffield Station (near the bottom of the stairs in the main concourse, and on Platform 1)
• Woodhouse Station

You can also click the images above to view full size versions of the previous and new designs.

How you can provide feedback:

This survey has now closed. Thank you for sharing your views and suggestions about this new map design. We're working on improvements and will share an updated design in due course, please check back later.