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Privacy and Terms

Who we are

Travel South Yorkshire is the public transport passenger information brand used by South Yorkshire Mayoral Combined Authority (SYMCA). SYMCA are the data controller for the personal information Travel South Yorkshire collect. 

We are committed to good information handling principles and protecting the privacy and confidentiality of any personal information we deal with. 

In this Privacy Notice, the word “we” or “SYMCA” refers to South Yorkshire Mayoral Combined Authority. Unless otherwise stated, South Yorkshire Mayoral Combined Authority are the data controller of any personal data collected. Our contact details are included in the How to contact us section below.

What Information we collect

We collect some personal information to help run our services. This might include:

  • Name, address, email, phone number
  • Records relating to disabled pass applications
  • Payment information (e.g. bank/card details)
  • CCTV footage at interchanges
  • WiFi usage data (anonymised)
  • Social media interactions

Why we collect your data

We use your information to:

  • Provide and manage services
  • Respond to queries and complaints
  • Process travel pass applications and payments
  • Promote events and services
  • Conduct statutory consultations
  • Prevent and detect crime
  • Fulfil legal obligations

Legal basis for processing

We rely on:

  • Consent
  • Contract
  • Legal obligation
  • Public task
  • Legitimate interest

How we keep your data safe

We use appropriate technical and organisational measures to protect your data. This includes encryption, access controls, and regular security reviews.

Who we share your data with

We may share your data:

  • ·With partners who help delivering services
  • With legal or government bodies
  • With your consent
  • In exceptional circumstances (e.g. legal compliance)

CCTV at interchanges and other SYMCA sites

All our sites have CCTV installed for the security and protection of customers and staff and for the prevention and detection of crime. The viewing and use of the recordings are strictly controlled.

International transfers

Your data is not routinely transferred outside the UK/EEA. If it is, we ensure appropriate safeguards are in place.

How long we keep your data

We will only retain your data for as long as necessary, in line with our Retention Policy.

Your rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Restrict processing
  • Data portability (where applicable)
  • Withdraw consent - You can withdraw your consent by contacting us. See more details in the How to contact us section below.

If you have any requests in line with the above, please contact us using the details below, we will respond in line with statutory guidance:

How to contact us

If you want to request information about our Privacy Notice or request a copy of any information we hold about you, you can email us using DPO@SouthYorkshire-CA.gov.uk or write to:

Rebecca Brookes

The Data Protection Officer

South Yorkshire Mayoral Combined Authority

11 Broad Street West

Sheffield

S2 1BQ

For independent advice about data protection, privacy and data sharing issues, you can contact the regulatory body Information Commissioner’s Office (ICO). For more information, including the ICO’s contact details  please visit the Information Commissioner’s website.

Cookies and pixels

Like most websites we use ‘cookies’ to collect anonymous statistics about how people use the site, and to help us keep it relevant for the user. Cookies ‘remember’ bits of information from your visit to the site.

A cookie is a simple text file that’s stored on your computer or mobile device by a website’s server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So, if we put a cookie on your computer, it can’t be read by any other website.  Please see our cookies and pixels page for further details.

Your right to lodge complaints with the data privacy supervisory authority

If you want to complain about any issues relating to your personal information, you can email or write to us using the address provided above.

You can also complain to the Information Commissioner’s Office, who can be contacted by telephone at 0303 123 1113, by email using the form at the following web link Contacting the ICO, or in writing to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

South Yorkshire Mayoral Combined Authority is registered with the Information Commissioner’s Office under Registration number: ZA092329

Changes to this privacy notice

We keep our privacy notice under regular review. Our data practices may change from time to time. If and when our data practices change, we will notify you of the changes via this page where the current version of the Privacy Notice will be published. Where appropriate, we will notify you of changes usually by email, but occasionally in another more appropriate format such as letter. We also encourage you to check this page frequently.

This privacy notice was last updated in October 2025.

How to find out more

 To find out more about how the SYMCA handle your data please visit our organisational Privacy Notice. 

If you feel we have not handled your information appropriately, you can complain to the Information Commissioner’s Office. For further details on this and your information rights, please visit the Information Commissioner’s website.