Accessibility

Website assistance: language 

The Travel South Yorkshire website has been designed with accessibility in mind.

• All content follows the W3C Web Content Accessibility Guidelines (WCAG).
• Any style sheets used have been tested against the CSS 2 standard.

Language Line

If you need travel assistance in your spoken language you can get help by calling Traveline on 0800 952 0002 and ask for ‘Language Line’ stating what your preferred language is. A three way conversation involving an interpreter can then be set up so you can access the travel information you need. 

Google Translate

To translate the Travel South Yorkshire website into a different language visit Google Translate and type in www.travelsouthyorkshire.com, it will then translate the website into the language you select from the drop down list of available languages.

Alternative formats for timetables 

You can request timetable information in the following alternative formats:

• Large print
• Audio
• As a written translation

To make a request contact Traveline on 0800 952 0002 or by emailing them at: Traveline@travelsouthyorkshire.com. You can find more information on ways to contact us on our contact us page.

Transport accessibility

Travel South Yorkshire (TSY) is committed to accessibility of public transport and transport interchanges. 

Most buses in South Yorkshire are low-floor, fully accessible vehicles. They can accommodate one ‘reference size’ wheelchair and are easy to board by passengers with reduced mobility, or travelling with heavy baggage or children. 

In Sheffield the Supertram network is also fully accessible. Supertram has easy access to tram stops, doors that stop at tactile markings on every platform, straightforward access into onboard wheelchair spaces when boarding or leaving the tram, priority seating for elderly and disabled passengers, and the vehicles have audio and visual next stop information.

Visit our Transport Accessibility page for information on accessible transport such as:

• Journey Assistance cards to print or show on your phone to use, 
• the Door 2 Door service, 
• information on Mobility scooters and 
• accessible facilities at our Interchanges and rail stations.

Web accessibility statement

This accessibility statement applies to the https://www.travelsouthyorkshire.com/ website.

This website is run by the South Yorkshire Mayoral Combined Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Zoom in up to 300% without the text spilling off the screen.
• Navigate most of the website using just a keyboard.
• Navigate most of the website using speech recognition software.
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
• We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• Some PDF documents are not fully accessible to screen reader software.
• Some videos don’t have captions.
• Third party website photo gallery iFrames contain embedded text.
• Some embedded content from third-party providers may not be fully accessible;
• Contrast Ratios, throughout the website, should meet WCAG 2.1 AA Success Criterion 1.4.3: Contrast (Minimum), however some widgets outside editing control, may fail permitted contrast ratios. We will contact any suppliers if an issue is identified.
• Some decorative images, including logos, may have alternative text to convey information to users of assistive technology.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email Governance@southyorkshire-ca.gov.uk.
• Call 0114 220 5000 and ask for the Governance Team.
• Traveline is Travel South Yorkshire’s contact centre. You can get in touch with us on 0800 952 0002.

 We’ll consider your request and get back to you within 14 days 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Governance Team at: Governance@southyorkshire-ca.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you need to contact us via phone, or another method we will endeavour to meet accessibility requirements, wherever possible. We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

 Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

 Find out how to contact us https://southyorkshire-ca.gov.uk/contact.

Technical information about this website’s accessibility

Travel South Yorkshire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website aims to be compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

There are some fixes which would require an excessive use of time (resource) and funds.

We believe the most responsible use of public funds is to focus resources on actively improving the current and future accessibility of the website, rather than making retrospective fixes.

PDF documents

Some of our content is in PDF format where a durable format is needed. We are in the process of converting PDFs that are essential for our services into accessible webpages alongside a link to the PDF.

However, we have examined documents published before 23 September 2018 and we’ve assessed the cost of fixing these documents. We believe that doing so would be a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. We plan to have these fixed or replaced with accessible HTML pages. We will endeavour to ensure any new PDFs or Word documents we publish will meet the accessibility standards and best practice utilising Adobe Acrobat Pro software.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 15/01/2024. It was last reviewed on 11/03/25.

This website is continually monitored with accessibility software.