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  • Traveline 01709 51 51 51

    Traveline is Travel South Yorkshire’s transport helpline. We are open from:

    • 8am to 8pm seven days a week 
    • 362 days a year (only closing on Christmas Day, Boxing Day and New Years Day). 

    We are here to help provide you with answers to your public transport questions wherever you are. We are more than happy to help to provide you with answers to your public transport questions wherever you are.

    *reduced opening times may be in place during Christmas and New Year

    Call Traveline

    How we can help you Customers come first

    How we can help you

    Blue General Information sign
    Travel South Yorkshire puts you at the heart of everything we do. We recruit our contact centre team for their friendliness, passion and excellent attitude, to deliver a first-rate service to all of our customers. 

    The Travel South Yorkshire contact centre team are here to help you. Speak to one of our friendly, professional advisors for up-to-date, reliable, personal travel advice and journey planning information. 

    We also provide a range of high quality helpdesk and support services which include:

    Customers come first

    Travel South Yorkshire promises to always:

    • be welcoming, friendly, helpful and polite
    • listen to what you say
    • give you clear, correct and up-to-date information
    • treat you fairly
    • offer a range of ways that you can contact us
    • answer 90% of calls within the working day, of which 80% will be answered within 30 seconds
    • reply to your comments within ten working days and telephone messages within one working day. 

    You can read our Customer Charter on the SYPTE website.

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