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Lost property
Before you contact us about lost property
- We store lost property items for a maximum of 28 days after which it will be disposed of.
- We do not keep or take enquiries for items which are perishable (such as food), unhygienic, or hazardous to store (such as e-cigarettes). Any illegal or objectionable items are referred to the appropriate authorities.
- If you use Bluetooth or GPS location tracking to see your item, you won’t be able to reclaim it immediately, as items must go through our full process to be collected, transport and logged. Please check the sections below to see the process you need to follow.
- Any payment (credit/debit) cards found, including inside other property such as wallets and purses, will be removed from the item and securely destroyed at the end of the working day.
- We recommend that you contact your bank immediately to report the loss of any payment cards.
- Contact South Yorkshire Police for property lost in public spaces.
Lost property information
Reclaiming your property
If you're collecting lost property from us which had been lost at an Interchange, Park & Ride or on Supertram, you need to claim your item within 28 days. Items not collected after 28 days will be disposed of or donated to charity.
Do not visit the Supertram depot to collect lost property.
You will also need to prove your identity when collecting your item. This ensures we can keep your item safe.
You need to bring 1 form of photo ID with you:
- Driving Licence
- Voter Authority Certificate
- Passport
- Travel South Yorkshire issued travel pass (it must have a photo of you).
If you don't have 1 form of photo ID from the list, you'll instead need to bring 2 of the following:
- Utility Bill (dated within the last 3 months)
- Council Tax Bill (from the current year)
- Change of name status
If you're aged 13 or under, a responsible adult/guardian will need to do collect the item for you. If you're aged 14 to 18, you will need to provide proof of age.
If you're collecting an item such as a mobile phone, we'll ask you to unlock your device before taking it away. If you don't think you'll be able to provide sufficient identification, please contact us for further help.
Lost property fees
We do not charge for handling or storing lost property, but all items must be reclaimed in person within 28 days.
Unclaimed items
Items which are unclaimed after 28 days from the date they were found will be disposed of.
Any electrical devices which hold personal data, such as mobile phones or laptops, will be destroyed by our Digital & Technology Services department in line with GDPR recommendations and through our WEEE Waste contractor.
All other items of property are donated to charity.
What to do if you find lost property
If you find any items of property left on a bus, tram or at an Interchange, Park & Ride, or bus or tram stop please report it to.
- A bus driver
- A tram conductor
- A member of the Customer Service Team at the Interchange
If you find lost property at any other location, report it to the service provider. Lost property in public spaces should be reported to South Yorkshire Police.