MyTSY March upgrade

We’re upgrading MyTSY - an important first step towards bigger improvements down the line. It will help us communicate with you more effectively and ensure our systems are safer, more stable, and better prepared for the future.

To complete this work, MyTSY will be unavailable from 00:00 (midnight) on Monday 23 March until 07:00 on Thursday 26 March. You won't be able to renew or buy a travel pass during this period, so please renew passes before or after the upgrade work takes place.

We know this upgrade may cause some inconvenience, and we appreciate your patience while we improve our systems. This upgrade is an important first step towards bigger improvements in the future. It will help us communicate with you more effectively and ensure our systems are safer, more reliable, and better prepared for the future.

We’ll stay in touch with you as these enhancements roll out. We’re confident they will help us deliver a better transport system for South Yorkshire.

You will need to re‑register your MyTSY account from Thursday 26 March, once the upgrade is complete. 

Just: 

1. Visit the MyTSY sign in page
2. Select ‘No account? Create one’   
3. Sign up again using the same email address you used previously 

Your details, passes, and history will automatically sync to your new account. 

This upgrade is the first step in creating a more responsive, reliable and passenger‑focused system. 

It will help us: 

• Improve how we communicate with you
• Support future enhancements
• Build a more resilient digital platform 

We need a full three‑day window to safely complete: 

• Account and data migration
• System upgrades
• Testing to ensure everything works correctly 

This ensures your data transfers securely and the system is stable before going live again. 

You won’t be able to submit complaints via MyTSY during this time. 

However, you can still contact us by emailing enquiries@southyorkshire-ca.gov.uk 

Post: Customer Liaison Team, South Yorkshire Mayoral Combined Authority, 11 Broad Street West, Sheffield, S1 2BQ 

You can also call: 0800 952 0002 (Mon–Fri: 07:00–19:00, Weekends: 08:00–19:00) 

Yes. The contact centre will remain open throughout the outage, and we are adding extra staff to help with increased enquiries. 

No. Your personal information remains secure. The migration and testing processes ensure all data is securely transferred and protected. 

MyTSY will be available again after 07:00 on Thursday 26 March. If there are any unexpected delays, we will update the TSY website to let you know. 

Yes, routine maintenance will continue, but this doesn’t mean MyTSY will be offline. 
If future work requires downtime, we’ll let you know in advance. 

No, your pass will transfer across with your account data. However, if your pass expires during the downtime (23–26 March), please renew it beforehand so you can still use it during these times. 

MyTSY is for concessionary passes and customer enquiries, not standard ticket purchases. You can continue buying these types of tickets using existing bus, tram, or app channels. 

Senior passes continue to auto‑renew, and you do not need to renew manually. 
However, you must re‑register your MyTSY account after 26 March using your existing email. 

You will need to re‑register your MyTSY account after 26 March using your existing email. Once logged in, all your existing information, passes and services will be available. 

If your pass expires during the downtime, please renew it beforehand. 

Support is available via: 

📞 0800 952 0002 
📧 enquiries@southyorkshire-ca.gov.uk 
📮 Customer Liaison Team, SYMCA, 11 Broad Street West, Sheffield, S1 2BQ 

You will need to re‑register your MyTSY account after 26 March using your existing email. Your pass details and account history will transfer automatically. 

If your pass expires during the downtime, renew it before Monday 23 March. 

Yes, you can create a MyTSY account any time before 00:00 (midnight) on Monday 23 March or after 07:00 on Thursday 26 March. You cannot apply for a new pass during the downtime whilst upgrades are taking place.

Not much will change visually at this stage. 

The upgrade mainly: 

• Simplifies the layout
• Prepares the system for future enhancements 

You can reset it before 23 March if you want to. But you will still have to re-register using your existing email after the upgrade on 26 March.

The first time you use MyTSY after 26 March, you must re-register your email address by selecting:

‘No account? Create one’ on the homepage and following the instructions.

Sign up again using the same email address as you used previously. Your details will reconnect automatically.

We will provide step by steps instructions as part of these FAQs. But if you’re still having trouble, contact us at:

📞 0800 952 0002 
📧 enquiries@southyorkshire-ca.gov.uk 
📮 Customer Liaison Team, SYMCA, 11 Broad Street West, Sheffield, S1 2BQ 

For your safety: 

• We will never contact you to ask for your password, bank details or personal information.
• You should only update your account directly through the official MyTSY website.
• Do not click on unsolicited emails or links claiming to be MyTSY.
• If something feels suspicious, delete it or contact us to check. 

Your security is extremely important to us.