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  • Replace your lost or stolen Disabled Person’s Pass

    You can replace your lost or stolen Disabled Pass online through MyTSY - just sign in using the details you created the original application in or phone Traveline on 01709 515151. There is a £7 charge for lost or damaged passes. 

    If your Disabled Person’s Pass is stolen you can get a free replacement by contacting the police and giving us a crime reference number.

    You will need the following:

    • proof of identity - name and address (for example:an official letter addressed to the applicant, NHS medical card, utility bill, etc). Read the full guidance on the documents we accept.
    • £7 payment.

    Your replacement pass will be posted to your home address. You should receive a replacement pass within seven days if replacing online.

    Sign in to your account >>

    By phone/post/dropbox: 

    If you do not have access to the internet you can either phone us on 01709 515151, apply via the drop box in the interchange or by post using the downloadable PDF application form (PDF, 447Kb ). Your replacement pass will be processed within 21 days if replacing by post.

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