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  • What you need for pass applications

    Use this page to find out what documents to send us when applying for a pass, it will mean we can send you your pass quickly. Your application may be rejected if these guidelines are not followed:


    General rules for ALL passes Acceptable Photo guidelines ENCTS Disabled PassENCTS Disabled +Carer PassENCTS Visually Impaired Person PassENCTS Visually Impaired +Carer PassSenior Pass Auto Renewals


    General rules for ALL passes

    Follow these guidelines before submitting your application. 

    • The name of the pass application/account name must match the name on the proof documents

    • You must provide full address details – including house number/name, street, postcode

    • Your photo must meet the acceptable photo guidelines below

    • You must provide your date of birth

    • Proof of identity documents we accept for all passes (see additional guidance for Disabled and Disabled + Carer):

      Birth certificate – scanned copy or photo of the certificate uploaded

      Passport identifier – the 28 characters on the bottom line of your passport e.g. 1041211587GBR0205169F1604120

      Driving licence number.

      NHS Medical Card  - scanned copy or photo of the card uploaded

      NHS Medical Prescriptions - scanned copy or photo of the prescription uploaded

      Any other official letter that states your date of birth

       
    • For parents/guardians applying for a pass on behalf of your child (MegaTravel and 16-18 Travel Passes) then you must create a MyTSY account in the name of the child with a separate email address (not your own email address if it has already been used on your own MyTSY account)

    • Do not send us the original documents if applying by post – a photocopy is all we need.  All documents (originals and copies) are destroyed once the pass is ordered.

      Unfortunately we can't accept a letter confirming your National Insurance number as proof of identity, as it doesn't state your date of birth. 


     

    Acceptable Photograph Guidelines

    Your photo must meet the following guidelines:

    Your face should fill ¾ of the photo. You must be facing forward.

    Acceptable photo guide
    Acceptable photo examples 1
    Acceptable photo examples 2

    No hats, sunglasses or half selfies - we need to see your full face

    Photo no hats
    Photo no sunglasses
    Photo no half selfies

    Not too dark, no one else in the picture and no full body photos

    Photo too dark example
    Photo no one else in the picture
    Photo no full body length

    No app filters - we need to see your full face

    Photo No app filters

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    Disabled Passes

    We provide several different types of disabled person’s travel pass – you can find out more about what type of pass is right for you on our Disabled Persons Pass page

    Click on the different disabled person pass types below to find out the types of documentation you will need to provide in order to prove eligibility.

    Documents we accept as proof for a disabled pass
    ALL must be dated within last six months
     

    • Personal Independence Payment (PIP) letter which states a score of either 8 points or more in “Moving Around”, or 8 points or more in “Communicating” 

    • A letter from the Department for Work and Pensions (DWP) showing that you have been awarded “Higher Rate Mobility Component” of Disability Living Allowance (DLA) 

    • Proof letter stating that you have been awarded a “Blue Badge” 

    • Copy of “Blue Badge” (we need to see both sides, as one side shows your name and photo, and the other side has the ‘valid to’ date) 

    • Proof letter that you are receiving War Pensioner's Mobility Supplement

    • A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a pass 

    • A completed Mental Health Transport Concession form signed and stamped by your psychiatrist (Barnsley only) 

     

     

    If you believe you are entitled ENCTS Disabled +Carer Pass, you will need to provide us with one of the ENCTS Disabled Pass proof documents in the section above and also one of the following (ALL must be dated within last six months):

    • Personal Independence Payment (PIP) letter showing Daily Living Component at the Enhanced Rate

    • A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Care Component of Disability Living Allowance (DLA)

    • A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Attendance Allowance

    • A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a +Carer pass.

     

     

    If you are applying for the first time you will need to provide us with one of the following proof documents:

    • Certificate of Visual Impairment (CVI)

    • A letter from Sheffield Royal Society for the Blind (SRSB), or you can contact them and they will apply on your behalf

    • A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a visually impaired/partially sighted pass.


     

    If you believe you are entitled ENCTS Visually Impaired +Carer Pass you will need to provide us with one of the ENCTS Visually Impaired Pass proof documents in the section above and also one of the following (ALL must be dated within last six months):

    • Personal Independence Payment (PIP) letter showing Daily Living Component at the Enhanced Rate

    • A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Care Component of Disability Living Allowance (DLA)

    • A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Attendance Allowance

    • A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a +Carer pass.

     

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    Senior Pass Auto Renewals

    If your pass expires we will send you a new pass automatically. All you need to do is look out for it landing on your doormat. You can find more information on the Senior Pass Renewals page.

    Your new pass should arrive 4-6 weeks before your current pass expires. If your new travel pass hasn’t arrived 4 weeks before your current pass expires, please let us know by emailing passes@sypte.co.uk or calling 01709 515151. 


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