As restrictions ease, places and travel will be busier. Operators are making all front facing seats available to increase capacity. Check which seats are available when you board and remember to travel safely. This means you should:
Be patient and flexible when you travel, plan ahead and avoid peak times (we're currently experiencing busier times on weekdays between3-4pm on bus and 7-9am and 3-5pm on tram). Check for busier times on our operator capacity app page.
Work from home unless it is not possible to do your job from home.
Due to social distancing, there will be reduced space on transport services and you may have to wait.
You must wear a face covering when using public transport if you can, keep a safe distance, wash or sanitise your hands frequently and use contactless payment or buy your ticket in advance.
Please follow the instructions on our notices or given by staff.
Be kind to other passengers and staff.
Your journey may take longer than normal and some routes may be busier than usual, but please be patient and considerate of staff and other customers during your journey.
It is likely that buses will reach capacity quickly and customers waiting at a bus stop may see buses drive past with ‘Bus Full’ signs on their destination screens.
When buses have reached capacity (all available seats taken) the driver will only pull up at the stop to let a passenger get on if a passenger needs to get off. A strict ‘one-off, one-on’ policy will be in place. First and Stagecoach have updated their apps to show capacity indicators. You can find out more on our 'When is the best time to travel' page.
You will need to allow extra time for your journey and be prepared to wait.
While capacity is reduced on buses, there may be more people waiting to board the last bus than the bus is able to carry. If this happens, operator bus drivers will be able to get in touch with the depot for assistance. You may also wish to consider alternative means of travel to complete your journey.
As always, bus drivers will use their discretion when it comes to vulnerable customers.
You must wear a face covering onboard public transport as well as in interchanges and stations unless you're exempt.
This helps to maintain a safer environment and prevent spreading the virus – you will be breaking the law if you fail to do so and could be fined.
Don't forget you can check in using the NHS test and trace app with the QR code posters in our interchanges.
A face covering is a cloth covering that covers your nose and mouth - you should make or buy your own. You can find out how to wear and make a face covering on the Gov.uk website.
Children under 11 don't need to wear a face covering and exemptions will apply to some passengers due to health conditions or disabilities. This includes people who have breathing difficulties and other respiratory conditions, visual impairments or mental health conditions. You can find a list of exemptions on the Gov.uk website exemptions page.
If you have a health condition which means you’re unable to wear a face covering, you’ll need to let staff on board know. If it’s easier for you, you can download our journey assistance cards, and you can show the face covering exemption card when you travel.
Your driver may not be wearing a face covering if they are behind a screen, as the screen helps to provide protection.