Help for vulnerable people

Last updated 18 March - Community Transport services availability updated

Disabled passenger travel - what we are doing

We are encouraging customers who require assistance when travelling, who normally contact their transport operator ahead of time to continue to do so.

We have liaised with local operators who have advised their drivers and conductors continue to support customers, wherever possible, as well as asking customers to consider the travel needs of vulnerable passengers and those in a wheelchair.

Drivers and conductors will help visually impaired customers and people with hidden disabilities at stops and onboard, as before, to assist access. In addition, customers can continue to use the Journey Assistance cards, which customers can print out and show to the bus driver as a way of discreetly asking for a little extra help. These are available on our Journey Assistance Card page or on the operators' websites.

Journey Assistance Cards

Community Transport

Travel is subject to availability and may currently be affected by lower than usual staff levels.

For the protection of staff and customers, we ask you to continue to wear a face covering, if you can, onboard Community Transport services and maintain a one metre social distancing to help us protect some of our more vulnerable customers.

Please remember, you should not travel on Community Transport if you have any COVID-19 symptoms.

Community Transport services offer free travel for high priority groups struggling to get to COVID-19 vaccination sites

Community Transport providers across South Yorkshire are offering a free return journey to a COVID-19 vaccination site to people, in high priority groups, who cannot access public transport and have no alternative.   

To book your return journey, call your local provider using the number below when you have your vaccine appointment details. Please try to give us as much notice as possible, at least one or two days before you need to travel.

  • Barnsley Dial-a-Ride - 01226 732096
  • Doncaster Community Transport - 01302 342400
  • Rotherham Community Transport - 01709 517100
  • Sheffield Community Transport - 0114 285 9906


Guidance for blind and visually impaired passengers

The Guide Dogs website provides useful information to help travel safely and observe social distancing rules while making essential journeys. Read more on the Guide dogs website.

Help with basic necessities

If you or someone you know is struggling to access basic necessities, there are people across South Yorkshire who can help. 


Contact Barnsley Council’s COVID-19 emergency contact centre – they can offer help for vulnerable people who need emergency support such as essential food and help with medication

Contact AgeUK Barnsley – they can provide support, information and help for things like shopping. You can call them on 01226 776 820


Contact Doncaster Community Hub for Coronavirus support – they can provide support with: 

  • Delivery of emergency food
  • Collection and delivery of medication
  • Regular check-ins with people who are isolated
  • Signpost and support to others who can help including local volunteers


Contact Rotherham Metropolitan Borough Council – they can provide support for people who have no other help for basic tasks


Contact Sheffield City Council – they can provide help with collecting shopping, medication and providing social contact

Use the map on the Voluntary Action Sheffield website – find support at a local level from voluntary groups in Sheffield.