To replace a lost or damaged pass there is a £7 replacement fee. Stolen passes can be replaced free of charge if you have a Crime Reference Number from the Police.
You can make the payment by phone using your credit or debit card on 0114 221 1419* (please leave contact details if you get the recorded message and someone will call you back)
*Due to the Coronavirus situation 0114 221 1419 is not currently being monitored. If you have any queries relating to Zero Fare Passes, please contact us at email@example.com
All replacements will be posted to your home address by First Class Post.
The Code of Conduct is a condition of use for a Zero Fare Pass. Non-compliance with this code may result in the withdrawal of the pass and payment of the full adult fare. Please see the Zero Fare Pass Code of Conduct for further information.