Traveline strives to:
- provide a First Class Customer Service Experience
- to deliver comprehensive and impartial travel information for public transport within South Yorkshire.
We are here to answer your questions on public transport, and to provide details for your public transport journey.
Our aims
- Provide a joined up customer focused service that meets and exceeds customers' expectations.
- Provide a comprehensive service for customers.
- Provide all customers with timely impartial, personalised, local journey information.
- Have the right people in post to ensure the service we offer is right first time.
- Improve process efficiency to reduce overall cost-to-serve.
- Develop, a Customer Service Centre that consistently delivers and reinforces the brand promise.
Customer comments
- Actively promote and respond to customer feedback by implementing changes to enhance the service we provide.
- Consult with members of the public on changes that affect the way we deliver our services.
Typetalk
A link to the hearing world for people with communication difficulties:
Tel: 18001 0800 500 888.
Language line
Interpreter service.
Contact details
You can contact the Traveline team in any of the following ways:
Tel: 01709 515151 (local rate call from within South Yorkshire).
Tel: 0871 200 2233 (calls from landlines cost 10p a minute linked with over 20 call centres across England, Scotland and Wales).
Address: Traveline, PO Box 801, Exchange Street, Sheffield S2 5YT
Email: traveline@sypte.co.uk
Traveline is part of the regional YorkshireTravelNET - the best way to find your way around the whole of Yorkshire by public transport.
Opening times
From 0700 to 2200 seven days a week.
Performance targets
Traveline aims to answer 80% of calls within 30 seconds, and 90% of all calls presented.