Our Service Statement relating to refunds forms part of our Terms of Use and applies to all text messages, WAP and internet usage of “YourNextBus “ an associated brand of the Transport Executive who are part of the Travel South Yorkshire partnership.
As a valued customer we want you to be happy and satisfied with the “YourNextBus “ product.
We regret that in the event of any circumstance that have caused you to be less than satisfied with the product or service we are unable to provide refunds or compensation for any cost that you have incurred.
SYPTE is a non-profit making organisation and makes no gain from the receipt or generation of text messages, WAP or internet use.
Our refund policy does not affect your statutory rights.
For further information contact Traveline on 01709 51 51 51 or email.
Alternatively you can write to:
Call Centre Manager
Traveline
South Yorkshire Passenger Transport Executive
11 Broad Street West
Sheffield
S1 2BQ