Smart people everywhere are getting smartcard, available when you buy selected tickets. It works by scanning a reusable plastic card as you board your bus or tram.
Where to get a smartcardTickets availableHow to useFrequently Asked Questions
You can get a smartcard from the ticket kiosks at Sheffield, Arundel Gate, Hillsborough, Meadowhall, Barnsley, Rotherham and Doncaster Interchanges when you buy selected 7 Day and 28 Day TravelMaster tickets.
There are a wide range of tickets now available on smartcard:
Tickets such as CityWide, SYConnect, Rotherham Connect and various regional TravelMasters are available on smartcard. The full ticket range is available in our Tickets and Passes section.Annual TravelMaster tickets are also sold on smartcard, you can buy your annual TravelMaster ticket online using a credit card. Buy now.
You can apply for a personalised smartcard which will enable you to take advantage of some great discounted tickets.
Once you have a ticket loaded onto your smartcard you're ready to go.Simply scan your smartcard on the reader as you board the bus, or scan it on the new card readers held by tram conductors. The reader will check if the ticket is valid. On any trains or buses where there are no card readers, just show your smartcard and paper counterpart, where issued, to the driver or conductor as you would do with a paper ticket.If there are any problems with the card reader connecting with your smartcard, simply show it to the driver or conductor and they will tell you what to do next.To renew your ticket, simply take your smartcard to one of many Payzone shops in South Yorkshire: www.payzone.co.uk/store-locator where you can pay by cash or debit/credit card*, or use one of the ticket machines in Interchanges.*Some stores do not accept card payments
We have put together some frequently asked questions to help when using the smartcard ticket machines located in our interchanges:Q: The ticket machine keeps saying card read failed?A: Please make sure you put your smartcard on the reader for encoding in the exact place as shown on the screen. If the problem persists please visit the Customer service desk in the interchange to check that the card is not damaged or corrupt in anyway.Q: What happens if the ticket machine doesn't dispense a smartcard?A: If the ticket machine is unable to dispense a smartcard, or you don't place your smartcard on the reader to be encoded, then the ticket machine will try to cancel the transaction. If this happens please use an alternative machine/payzone outlet. If problems persist please visit the Customer service desk in the interchange for assistance.Q: I have used the smartcard ticket machine and the machine has tried to dispense a smartcard but it has got stuck?A: Please visit the Customer service desk in the interchange for assistance.Q: Can I add other products, other than Travelmaster products, to my smartcard?A: We advise you not to add other products (other than Travelmaster) to your Travelmaster smartcard as it then becomes difficult to rectify any issues with the operator not reading your card or if you have to apply for a refund.Q: Can I add more than one ticket product to my smartcard?A: Yes you can but you need to make sure that the ticket products dates do not overlap. Each scenario is different but it may also be cheaper to refund (28 days or above) your existing smartcard and buy a Gold Travelmaster.Q: I have used my credit card in the machine but it keeps failing to take payment?A: Please make sure you fully insert your credit card into the machine. If it still fails please contact your bank to check whether there is a fault on your credit/debit card.Q: My paper counterpart has no smartcard number on it?A: If this happens please visit the Customer service desk in the interchange, they will be able to look up your transaction and re-print your counterpart.
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