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  • Replace your lost or stolen Senior pass

     

    If you originally applied for your Senior Pass through MyTSY you can also order a replacement pass through your account - sign in to replace your pass. You will be charged an administration fee (currently £7) to process your replacement application for lost or damaged passes if you have not taken out pass protection.

    Sign in to your account >>

    Your replacement pass will be posted to your home address. You should receive a replacement pass within 11 days if replacing online.

    If you didn't use MyTSY to order your pass originally then you can also apply for a replacement card by phoning Traveline on 01709 515151 or by using the downloadable PDF application form (PDF, 447Kb. and posting it to:

    Contact Centre,
    SYPTE,
    11 Broad Street West,
    SHEFFIELD
    S1 2BQ

    or drop it off at the Customer Service Desk at your local Travel South Yorkshire Interchange enclosing a cheque or postal order (made out to SYPTE) for the £7 administration fee.

    Your replacement pass will be processed within 25 days if replacing by post and posted to your home address.

    If your Senior Pass is stolen you can get a free replacement by contacting the police and giving us a crime reference number.

     

    Pass protection

    Pass protection can be taken out against Senior Citizen Passes for £5 for five years. This will enable you to replace your old pass free of charge should you lose it during the five years which it is valid. Please read the Pass Protection terms and conditions (PDF, 81Kb) before applying.

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