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  • Contact us

  • Your comments and experiences about Travel South Yorkshire are important to us and by giving us your feedback we can continue to improve our products and services. You can contact us easily online, by post or by phone.

    Online (MyTSY personalised account) Email us (don’t have a MyTSY account) Write to us Call Traveline Report an incident Keep in touch


    Use our online MyTSY service to report and tell us about something or to make a request.

    We aim to respond within 10 working days and by creating a MyTSY account to report something you can log in to see the status of your feedback or request at any time.

    Email us

    Email us using our Tell us what you think form. You won't be able to track the status of your complaint this way but it will be forwarded to the relevant department for them to contact you directly.

    We aim to respond to emails within 10 working days.

    Write to us

    Customer Liaison Team
    South Yorkshire Passenger Transport Executive
    11 Broad Street West
    S1 2BQ

    We aim to respond to letters within 10 working days.

    Call Traveline

    Traveline is Travel South Yorkshire’s transport helpline: 01709 515151.

    We are normally open from:

    • 7am to 8pm Monday to Friday, and 8am to 8pm on weekends
    • 362 days a year (only closing on Christmas Day, Boxing Day and New Years Day). 

    For more information on how we can help you visit our Traveline information page.

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    Report an incident

    If you have witnessed troublemakers or an incident on public transport, at an interchange or at a stop, or damage to a shelter, we need to hear about it. 

    Visit our Travel Safe page to find out how to report incidents as well as find useful direct contact details for our partner organisations.

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    Keep in touch

    You can also find information on our Interchanges, Accessible travel options and Language Line (PDF) in the main Contact Us menu.

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  • Useful Links

    You may also be interested in the following pages:
  • Rail Replacement 2019
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